TERMS OF SERVICE
ASTRA / CLARK PERFORMANCE LABS LLC
Effective Date: 11/23/25
These Terms of Service (“Terms”) are a legally binding agreement between you and Clark Performance Labs LLC, an Arizona limited liability company (“Astra,” “we,” “us,” or “our”). These Terms govern your access to and use of our websites, including astra-life.com, our online store, and related services (collectively, the “Services”), including any purchase or use of our dietary supplement products (the “Products”).
By accessing or using the Services in any way (including browsing astra-life.com, creating an account, or placing an order), you agree to be bound by these Terms. If you do not agree, do not use the Services.
1. Eligibility
By using the Services, you represent and warrant that you are at least 18 years old (or the age of majority in your jurisdiction), have full power and authority to enter into these Terms, and, if using the Services on behalf of an entity, are authorized to bind that entity. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will delete it.
2. Changes to These Terms
We may modify these Terms from time to time. If we make material changes, we will update the Effective Date above and may provide additional notice as required by law. Your continued use of the Services after changes become effective constitutes your acceptance. If you do not agree, you must stop using the Services.
3. Incorporated Policies
Your use of the Services is also subject to:
- Our Privacy Policy (describing how we collect, use, and share personal information);
- Any additional terms presented at checkout (for example, SMS consent or promotional terms).
Those documents are incorporated into these Terms by reference. If there is a conflict between these Terms and any incorporated policy, these Terms control to the extent permitted by law.
4. No Medical Advice; Health Disclaimer
The Services and Products are intended for general wellness and nutritional support only. They are not medical care and do not create a doctor–patient relationship.
Information on the Services (including product descriptions, labels, blog posts, emails, or social media content) is for informational purposes only and is not medical advice, diagnosis, or treatment.
You should always consult your physician or another qualified healthcare provider before using any dietary supplement, especially if you are pregnant or nursing, under 18 years of age, have or suspect you have a medical condition, or are taking any medication. Never disregard, avoid, or delay obtaining medical advice because of something you have read on the Services. If you experience any adverse reaction, stop using the Product and contact your healthcare provider immediately.
Our Products are not intended to diagnose, treat, cure, or prevent any disease. Individual results vary. If you think you may have a medical emergency, call 911 or your local emergency number immediately.
5. Accounts
To use certain features of the Services, you may need to create an account. You agree to:
- Provide accurate, current, and complete information;
- Maintain and promptly update your information as needed;
- Keep your login credentials confidential; and
- Be solely responsible for all activities under your account.
We may suspend or terminate your account at any time, with or without notice, for any violation of these Terms or if we believe your account has been compromised.
6. Online Store; Orders; Payment; Fulfillment
Our online store is hosted by Shopify or a similar third-party ecommerce platform. Your use of checkout and payment tools may also be subject to that provider’s terms and privacy policy.
When you place an order, you offer to purchase the Products in your cart under these Terms. We may accept or decline any order in our sole discretion (including after an order confirmation) for reasons such as product availability, errors in product or pricing information, or suspected fraud, abuse, or violations of these Terms.
We may limit or cancel quantities per person, household, or order, and may limit or prohibit orders that appear to be placed by dealers, resellers, or distributors.
Prices and availability are subject to change without notice. We may correct errors or inaccuracies (including after an order is submitted) and cancel orders affected by such errors.
You authorize us and our payment processors to charge your chosen payment method for the total order amount, including taxes, shipping, and fees. We do not store your full payment card details.
Order Fulfillment. All order fulfillment and physical shipping are handled on our behalf by a third-party fulfillment partner. Typical processing time at the fulfillment center is 1–2 business days before an order ships, although this may vary during peak periods or promotions.
7. Product Information; Not for Resale
We make reasonable efforts to describe Products accurately, but we do not guarantee that descriptions, images, or other content are error-free, complete, or current. Colors and packaging may appear differently on different devices.
Unless we expressly agree in writing, Products are sold for personal, non-commercial use only and not for resale or distribution.
8. Shipping & Delivery
8.1 Order Processing
- Standard order processing time is typically 1–2 business days (Monday–Friday, excluding holidays).
- Orders placed after our daily cutoff may be processed the next business day.
- During peak periods or promotions, processing times may be longer.
All physical order fulfillment and shipping are handled by our third-party fulfillment partner on our behalf.
8.2 Domestic Shipping (United States)
- We offer standard and, where available, expedited shipping options at checkout.
- Standard shipping typically delivers within 3–8 business days after your order leaves the fulfillment center, depending on your location and carrier performance.
- Delivery timelines are estimates, not guarantees; carrier delays, weather, and other factors beyond our control may affect delivery times.
We may offer free shipping promotions (for example, for orders over a certain amount or for subscription orders). Eligibility and terms will be stated on astra-life.com and may change.
8.3 International Shipping
Where available:
- International delivery generally takes 2–3 weeks after processing, depending on destination, carrier, and customs processing.
- You are the importer of record and are responsible for all customs duties, VAT, import taxes, brokerage fees, and other import-related charges.
- We are not responsible for shipments delayed, held, or rejected by customs.
We may limit or exclude shipping to certain countries or regions for regulatory or logistical reasons.
8.4 Risk of Loss, Damage, or Theft
Once an order is handed off to the carrier by our fulfillment partner, risk of loss, damage, or theft transfers to you.
Our fulfillment partner is not liable for carrier delays, misrouting, or damage that occurs while the shipment is in the carrier’s possession, unless the issue results from a fulfillment mistake (for example, shipping to a different address than the one provided to them, or mis-packing the order). The fulfillment partner will file appropriate carrier claims when possible, but they do not control carrier timelines or outcomes.
Any discrepancies in quantity or obvious delivery issues (such as visible damage, broken seals, or missing boxes) should be reported at the time of delivery whenever reasonably possible and documented with photos.
8.5 Shipping Address & Changes
- Please ensure your shipping address is complete and accurate at checkout.
- If you need to modify your shipping address after placing an order, email hello@astra-life.com immediately with your order number and corrected address.
- We will attempt to accommodate changes, but address changes are not guaranteed once an order is in processing or has shipped.
If an order is returned due to an incorrect/insufficient address or failure to pick up from the carrier, we may reship the order at your expense or issue a refund minus shipping and handling, subject to these Terms.
8.6 Tracking & Delivery Issues
- When your order ships, you will receive a shipping confirmation email with tracking information.
- After the carrier picks up your package, they are responsible for scanning and updating tracking.
If tracking has not updated for more than 5 business days or you experience a delivery issue, email hello@astra-life.com with your order number and details. We will review and, where appropriate, coordinate with our fulfillment partner and the carrier to investigate and, if possible, file a claim.
If the carrier marks a package as “delivered” but you did not receive it, please:
1) Check your mailbox, front door, side doors, garage, parcel locker, and any secure delivery locations;
2) Ask household members, neighbors, or building management;
3) Verify the shipping address on your order.
If the package still cannot be located, email hello@astra-life.com with your order number and details. While we will review each case, orders marked “delivered” by the carrier are generally considered fulfilled. We are not responsible for stolen packages, and replacements or refunds may not be provided except at our discretion or where package protection/insurance applies.
9. Returns, Refunds & Exchanges
9.1 Eligibility & Timeframe
For eligible orders placed on astra-life.com, you may request a return within 30 days of the delivery date. Approved returns are generally issued as store credit for use on astra-life.com. Refunds to the original payment method may be granted at our discretion.
To be eligible:
- Products must be unopened, unused, and in their original packaging;
- You must provide proof of purchase (order number or email receipt);
- Only purchases made directly on astra-life.com are covered by this policy.
9.2 How to Initiate a Return
All returns must be initiated through our customer support team.
To start a return:
1) Email hello@astra-life.com with your order number, the item(s) you wish to return, and the reason;
2) If your return is approved, we will send you instructions and a return address (and a pre-paid label if applicable);
3) Pack items securely; we are not responsible for items lost or damaged during return shipping.
Return shipping costs may be your responsibility or deducted from your refund/store credit, unless otherwise stated or required by law.
9.3 Non-Returnable / Final Sale Items
To protect product integrity and prevent abuse, the following are typically non-returnable and non-refundable, except in cases of damage or defect as described in Section 9.4:
- Opened or partially used supplements or other consumable products;
- Items marked as “final sale” or “limited edition”;
- Orders purchased using certain promotions, discount codes, or rewards (as specified in the offer terms);
- Gift cards and digital products;
- Samples;
- Merchandise/apparel that has been worn, washed, or damaged after delivery;
- Products purchased from third-party retailers or marketplaces (returns must be handled with that retailer);
- Subscription renewals (see Section 10).
We reserve the right to interpret and apply these categories in our reasonable discretion.
9.4 Incorrect Products or Quantities (Fulfillment Partner Errors)
If our fulfillment partner ships the incorrect product or incorrect quantity compared to your order confirmation:
- Contact hello@astra-life.com as soon as you notice the issue, ideally within 72 hours of delivery;
- Include your order number and clear photos of what you received, including packaging and labels.
Once we confirm that a fulfillment mistake was made, our fulfillment partner will correct the error and reship the correct items at their expense.
If you claim a shipping or packing error but the fulfillment partner’s records (including pick/pack logs, weights, and internal scans) show the order was accurately fulfilled, the issue will be handled by Astra directly—for example, through our own review, potential courtesy credits, or other resolution we determine appropriate in our discretion.
9.5 Damaged, Defective, or Wrong Items (General)
If your order arrives damaged, defective, or with the wrong items:
- Email hello@astra-life.com within 72 hours of the delivery date;
- Include your order number, a description of the issue, and clear photos of the product(s), packaging, and any visible lot/batch codes.
We will review your claim and may, at our discretion, offer a replacement product, store credit, or a refund to your original payment method.
If damage appears related to carrier mishandling rather than a fulfillment error, we may work with our fulfillment partner to file a claim with the carrier and determine the appropriate remedy. Claims submitted after 72 hours or without adequate documentation may be denied.
9.6 Lost or Stolen Packages
If tracking shows a package as “delivered” but you did not receive it, please follow the steps in Section 8.6 and then contact hello@astra-life.com.
Orders marked delivered by the carrier are generally considered fulfilled. We are not responsible for lost or stolen packages after the carrier confirms delivery, and we typically do not issue replacements or refunds unless package protection/insurance was purchased or we choose to do so as a courtesy.
9.7 International Orders
Except where prohibited by law:
- International orders are generally final sale and not eligible for return or refund, except if the product arrives damaged or defective;
- For damaged or defective international orders, email hello@astra-life.com within 72 hours of delivery with photos and proof of purchase.
We will review each case and determine, in our discretion, whether a replacement, store credit, or refund is appropriate.
9.8 Repeated Returns & Policy Abuse
Our Return & Refund Policy is designed for good-faith returns. We reserve the right to:
- Limit or refuse returns for customers with a high rate of returns or behavior that appears abusive;
- Require a restocking fee in certain cases;
- Block or restrict purchases or returns from specific accounts, email addresses, or shipping addresses associated with policy abuse.
All return and refund decisions are made in our reasonable discretion and in accordance with applicable law.
10. Subscriptions & Auto-Renewal
10.1 Auto-Renewal & Recurring Charges
When you enroll in a subscription (“Subscribe & Save”):
- You select a delivery frequency (for example, every 30, 45, or 60 days);
- Your subscription will automatically renew at that frequency until you cancel;
- Each renewal will be billed to your saved payment method at the then-current subscription price, plus applicable taxes and shipping.
By enrolling, you authorize Astra and its payment processors to automatically charge your saved payment method for each subscription order without further action from you, unless and until you cancel.
10.2 Managing Your Subscription
You can manage your subscription by logging into your account on astra-life.com or by emailing hello@astra-life.com. From your account, you may:
- Change your delivery frequency;
- Skip an upcoming shipment;
- Update your shipping address;
- Update your payment information;
- Cancel your subscription.
To avoid being charged for your next subscription order, you must make changes or cancel at least 24 hours before your next scheduled billing date. Changes made after that time may not take effect until the following cycle.
10.3 Pricing, Discounts & Changes
Subscription discounts (if offered) apply only to eligible subscription items and may not be combined with other promotions or discount codes unless explicitly stated. We may adjust subscription pricing, discount levels, or eligible Products at any time.
If we make a material change to your subscription—such as a price increase—we will notify you in advance (using the email address on file) and give you an opportunity to cancel before the change takes effect.
10.4 Returns, Refunds & Cancellations (Subscriptions)
Canceling a subscription stops future recurring orders; it does not automatically cancel or refund orders that have already been processed.
- Once a subscription order has been processed or shipped, it cannot be canceled and is subject to the return, refund, and damage policies set out in Section 9.
- Unless otherwise stated, subscription renewals are not eligible for return except in cases of damage or defect, as described in Section 9.
To cancel a subscription, log into your account on astra-life.com or email hello@astra-life.com with your name and order details.
10.5 Failed Payments
If a subscription payment fails:
- We may attempt to re-charge your payment method one or more times;
- We may notify you via email and ask you to update your payment information;
- We may suspend or cancel your subscription if payment cannot be successfully processed.
We are not responsible for any consequences (including interruptions in delivery) resulting from failed or outdated payment methods.
10.6 Termination by Astra
We may suspend or terminate your subscription at any time, including but not limited to when:
- A Product is discontinued or out of stock;
- We suspect fraud, misuse, or abuse of the subscription program;
- You violate our Terms of Service or this Subscription Policy.
If we terminate your subscription after you have been billed but before your order is fulfilled, we will issue a refund for that order.
11. Electronic Communications; Email & SMS
By using the Services, creating an account, or placing an order, you consent to receive electronic communications from us, such as order confirmations, shipping updates, and account notices, via email to the address you provide.
If you opt in to marketing emails or SMS/text messages, you consent to receive recurring marketing messages (which may use automated technology) at the email address or mobile number you provide. Message and data rates may apply. You can opt out at any time by using the unsubscribe links in emails or replying STOP to SMS. Opting out of marketing does not stop transactional communications.
Customer service is available via email only at hello@astra-life.com.
12. Acceptable Use
You agree not to use the Services for any illegal or unauthorized purpose; to violate any law or regulation; to infringe intellectual property or other rights; to submit false, misleading, or fraudulent information; to harass, abuse, insult, harm, defame, or discriminate; to upload or transmit malware; to interfere with security or proper functioning; to scrape, crawl, or data-mine without our written consent; or to attempt unauthorized access to accounts, systems, or networks. We may monitor use and suspend or terminate access for violations.
13. User Content
If you submit reviews, comments, photos, videos, social posts, or other content (“User Content”), you grant Astra a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, transferable, sublicensable license to use, reproduce, modify, publish, translate, distribute, display, and create derivative works from your User Content in any media for any lawful purpose, including marketing and advertising, without compensation to you (except where prohibited by law).
You represent and warrant that you own or control all rights in your User Content, that it is accurate and not misleading, and that it does not infringe third-party rights or violate law. We may remove or refuse to post User Content at any time in our discretion.
14. Intellectual Property
All content and materials on the Services—including text, graphics, logos, icons, images, videos, audio clips, software, and design—are owned by or licensed to Astra and protected by intellectual property laws. You may use the Services and content only for personal, non-commercial use and as permitted by these Terms. You may not copy, reproduce, modify, distribute, transmit, display, perform, publish, license, create derivative works from, or sell any part of the Services or content without our prior written consent.
“Astra,” “Clark Performance Labs,” “astra-life.com,” our logos, and related names or designs are our trademarks and may not be used without our prior written permission.
15. Third-Party Links
The Services may contain links to third-party websites, apps, or services. We do not control and are not responsible for those third parties, their content, or their policies. Your use of third-party services is at your own risk and subject to their terms and privacy policies.
16. Disclaimer of Warranties
To the maximum extent permitted by law, the Services and all Products are provided “AS IS” and “AS AVAILABLE,” without warranties of any kind, either express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranties arising from course of dealing or usage of trade. We do not warrant that the Services will be uninterrupted, timely, secure, or error-free or that results will be accurate or reliable.
You use the Services and Products at your sole risk. Some jurisdictions do not allow certain disclaimers; in such cases, they apply only to the extent permitted by law.
17. Limitation of Liability
To the fullest extent permitted by law, Astra and its officers, members, employees, agents, contractors, affiliates, and suppliers will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenue, savings, data, or goodwill, arising out of or in connection with the Services, Products, or these Terms, whether based on contract, tort (including negligence), strict liability, or any other theory, even if advised of the possibility of such damages.
To the extent we are found liable to you, our total aggregate liability for any claim arising out of or relating to the Services, Products, or these Terms will not exceed the lesser of (a) the amount you actually paid to us for the Product or Service giving rise to the claim, or (b) one hundred U.S. dollars (US $100). Some jurisdictions do not allow certain limitations; where prohibited, these limitations apply only to the extent permitted by law.
18. Indemnification
You agree to indemnify, defend, and hold harmless Astra and its officers, members, employees, agents, contractors, affiliates, service providers, and suppliers from and against any claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to your use or misuse of the Services or Products, your violation of these Terms, or your violation of any law or third-party rights.
19. Dispute Resolution; Arbitration; Class Action Waiver
Before filing any claim, you agree to first email hello@astra-life.com and attempt to resolve the dispute informally. If we cannot resolve it within 30 days, either party may initiate binding arbitration administered by the American Arbitration Association (“AAA”) under its applicable rules, rather than in court, except where prohibited by law.
Arbitration will be conducted by a single neutral arbitrator in Maricopa County, Arizona (unless otherwise required or agreed). The arbitrator’s decision will be final and may be entered as a judgment in any court of competent jurisdiction.
To the fullest extent permitted by law, you and Astra agree that each may bring claims only in an individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims of more than one person or preside over a class or representative proceeding. If the class waiver is found unenforceable as to a particular claim or remedy, that claim or remedy must be brought in court, not arbitration.
Nothing prevents either party from bringing an individual action in small claims court (if permitted) or seeking temporary or preliminary injunctive relief in court to protect intellectual property or prevent unauthorized use of the Services.
You may opt out of this arbitration agreement by emailing hello@astra-life.com within 30 days after you first agree to these Terms, stating your full name, email address, mailing address, and that you wish to opt out of arbitration. If you opt out, disputes will be resolved exclusively in the courts described below.
20. Governing Law; Venue
These Terms and any disputes are governed by the laws of the State of Arizona, without regard to conflict-of-law rules, except where another law is required by applicable consumer-protection statutes. Subject to the arbitration provisions above, the state and federal courts located in Maricopa County, Arizona have exclusive jurisdiction over any disputes not subject to arbitration, and you consent to personal jurisdiction and venue in those courts.
21. Miscellaneous
If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permitted and the remaining provisions remain in full force and effect. Our failure to enforce any right or provision is not a waiver of it. You may not assign your rights or obligations under these Terms without our prior written consent; we may assign these Terms at any time. These Terms, together with the incorporated policies, are the entire agreement between you and Astra regarding the Services and Products.
Nothing in these Terms is intended to limit any non-waivable rights you may have under applicable consumer-protection law.
22. By Placing an Order
By placing an order on astra-life.com, you acknowledge and agree that all order fulfillment and shipping are handled by our fulfillment partner; typical processing time is 1–2 business days; once a package is transferred to the carrier, responsibility for loss, damage, or theft passes to you as described in these Terms; and any product issues, defects, or disputes should be reported promptly so they can be reviewed and resolved as quickly as possible.
23. Contact Information
Clark Performance Labs LLC
6929 N. Hayden Rd Suite C4-163
Scottsdale, AZ 85250, USA
Email: hello@astra-life.com
Customer service is available via email only.
