SHIPPING POLICY
ASTRA / CLARK PERFORMANCE LABS LLC
Effective Date: 11/23/25
This Shipping Policy explains how orders placed on astra-life.com are processed, shipped, and delivered, including the role of our third-party fulfillment partner.
Order Processing
- Standard order processing time is typically 1–2 business days (Monday–Friday, excluding holidays).
- Orders placed after our daily cutoff may be processed the next business day.
- During peak periods or promotions, processing times may be longer.
All physical order fulfillment and shipping are handled by our third-party fulfillment partner on our behalf.
Domestic Shipping (United States)
- We offer standard and, where available, expedited shipping options at checkout.
- Standard shipping typically delivers within 3–8 business days after your order leaves the fulfillment center, depending on location and carrier performance.
- Delivery timelines are estimates, not guarantees; carrier delays, weather, and other factors beyond our control may affect delivery times.
We may offer free shipping promotions (for example, for orders over a certain amount or for subscription orders). Eligibility and terms will be stated on astra-life.com and may change.
International Shipping
Where available:
- International delivery generally takes 2–3 weeks after processing, depending on destination, carrier, and customs processing.
- You are the importer of record and are responsible for all customs duties, VAT, import taxes, brokerage fees, and other import-related charges.
- We are not responsible for shipments delayed, held, or rejected by customs.
We may limit or exclude shipping to certain countries or regions for regulatory or logistical reasons.
Risk of Loss, Damage, or Theft
Once an order is handed off to the carrier by our fulfillment partner, risk of loss, damage, or theft transfers to the customer.
Our fulfillment partner is not liable for carrier delays, misrouting, or damage that occurs while the shipment is in the carrier’s possession, unless the issue results from a fulfillment mistake (for example, shipping to a different address than the one provided to them, or mis-packing the order). The fulfillment partner will file appropriate carrier claims when possible, but they do not control carrier timelines or outcomes.
Any discrepancies in quantity or obvious delivery issues (such as visible damage, broken seals, or missing boxes) should be reported at the time of delivery whenever reasonably possible and documented with photos.
Shipping Address & Changes
- Please ensure your shipping address is complete and accurate at checkout.
- If you need to modify your shipping address after placing an order, email hello@astra-life.com immediately with your order number and corrected address.
- We will attempt to accommodate changes, but address changes are not guaranteed once an order is in processing or has shipped.
If an order is returned due to an incorrect/insufficient address or failure to pick up from the carrier, we may reship the order at your expense or issue a refund minus shipping and handling, subject to our Return & Refund Policy.
Tracking & Delivery Issues
- When your order ships, you will receive a shipping confirmation email with tracking information.
- After the carrier picks up your package, they are responsible for scanning and updating tracking.
If tracking has not updated for more than 5 business days or you experience a delivery issue, email hello@astra-life.com with your order number and details. We will review and, where appropriate, coordinate with our fulfillment partner and the carrier to investigate and, if possible, file a claim.
If the carrier marks a package as “delivered” but you did not receive it, please:
1) Check your mailbox, front door, side doors, garage, parcel locker, and any secure delivery locations;
2) Ask household members, neighbors, or building management;
3) Verify the shipping address on your order.
If the package still cannot be located, email hello@astra-life.com with your order number and details. While we will review each case, orders marked “delivered” by the carrier are generally considered fulfilled. We are not responsible for stolen packages, and replacements or refunds may not be provided except at our discretion or where package protection/insurance applies.
Customer service for shipping issues is available via email only at hello@astra-life.com.
