PRIVACY POLICY
ASTRA / CLARK PERFORMANCE LABS LLC
Effective Date: 11/23/25
This Privacy Policy describes how Clark Performance Labs LLC (“Astra,” “we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit or make a purchase from astra-life.com and any related online properties (collectively, the “Services”).
By using the Services, you agree to the collection and use of information as described in this Privacy Policy.
1. Information We Collect
a. Information You Provide
We collect information you provide when you place an order, create an account, sign up for emails or SMS, contact us at hello@astra-life.com, or participate in surveys, promotions, or reviews. This may include your name, email address, billing and shipping address, phone number (if provided), account login details, and order information (products purchased, transaction amounts, order history).
Payment card details are processed by our payment processors; we do not store full card numbers.
b. Information Collected Automatically
When you access astra-life.com, we and our service providers automatically collect technical and usage data, such as IP address, browser type, operating system, device identifiers, pages viewed, time on site, referring/exit pages, products viewed or added to cart, and approximate location based on IP address. We use cookies, pixels, and similar technologies to enable these functions and improve the Services.
c. Information from Third Parties
We may receive information from Shopify (our ecommerce platform), payment processors, analytics and advertising partners, affiliate/ambassador platforms, and social media platforms when you interact with our content or accounts.
2. How We Use Your Information
We use personal information to:
- Process and fulfill orders (including payment, shipping, and customer support);
- Operate, maintain, and improve astra-life.com and our Products;
- Personalize your experience and recommend Products;
- Communicate with you about orders, account changes, and service updates;
- Send marketing emails or SMS if you opt in, and manage promotions;
- Conduct analytics, testing, and research;
- Detect and prevent fraud, abuse, or security incidents;
- Comply with legal obligations and enforce our Terms of Service.
Where required by law (e.g., in the EEA/UK), we rely on legal bases such as performance of a contract, legitimate interests, consent, and compliance with legal obligations.
3. Cookies, Analytics & Advertising
We and our partners use cookies, pixels, and similar technologies to:
- Keep items in your cart and remember preferences;
- Measure traffic and performance;
- Understand how visitors use the Services;
- Show ads that may be more relevant to your interests, including on other websites and apps.
Some US state privacy laws treat certain advertising uses of personal information as a “sale” or “sharing” of personal information. Where those laws apply, you may opt out by adjusting cookie/privacy settings (where available), emailing hello@astra-life.com, or using browser-level signals such as Global Privacy Control if supported. Disabling certain cookies may affect site functionality.
4. How We Share Your Information
We do not sell your personal information in the traditional sense and do not share it with third parties for their own independent marketing.
We may share personal information as follows:
- Fulfillment Partner. Customer information (such as name, shipping address, and order details) may be shared with our third-party fulfillment partner solely for the purpose of fulfilling and shipping orders, processing returns, and handling carrier claims.
- Service Providers/Processors. We use service providers such as Shopify, payment processors, email/SMS platforms, analytics services, and customer support tools. They process data on our behalf and only according to our instructions.
- Business Partners. If you participate in affiliate, ambassador, or referral programs, we may share limited information as needed to operate those programs.
- Legal and Safety. We may share information when required by law or legal process, or when we believe it is necessary to protect rights, property, or safety.
- Corporate Transactions. If we explore or complete a merger, acquisition, financing, or sale of all or part of our business, personal information may be transferred as part of that transaction, subject to appropriate safeguards.
- With Your Consent. We may share information for any other purpose disclosed to you and with your consent.
All customer data remains confidential and is never sold or shared for any unrelated or independent purpose beyond what is necessary to operate astra-life.com, fulfill your orders, provide customer support, comply with law, and run our business as described in this Policy.
5. Data Retention
We retain personal information for as long as reasonably necessary to provide the Services, fulfill orders, maintain your account, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on data type and legal requirements.
6. Data Security
We use reasonable technical and organizational measures to protect personal information, including secure hosting and encrypted transmission of payment data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights & Choices
Email & SMS Marketing. You can unsubscribe from marketing emails by using the “unsubscribe” link in our emails. You can stop SMS marketing by replying STOP to any marketing text. We may still send transactional emails (order updates, account notices).
Privacy Rights. Depending on where you live (e.g., certain US states, the EEA, the UK), you may have rights to:
- Access/know what personal information we hold about you;
- Request deletion of personal information;
- Request correction of inaccurate information;
- Request a copy of certain information in a portable format;
- Restrict or object to certain processing;
- Opt out of certain uses (e.g., “sale” or “sharing” for targeted advertising where applicable);
- Withdraw consent where processing is based on consent;
- Lodge a complaint with a data protection authority.
To exercise rights, email hello@astra-life.com with your name, contact information, and request. We may require verification. Where allowed, you may designate an authorized agent.
International Transfers. If you are outside the United States, your data may be transferred to and processed in the US, where laws may differ. Where required, we use appropriate safeguards (e.g., standard contractual clauses).
8. Children’s Privacy
The Services are not directed to children under 16, and we do not knowingly collect personal information from children under 16. If we learn that we have done so, we will delete the information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The Effective Date above indicates when it was last revised. If we make material changes, we will post the updated policy on astra-life.com and, where required, provide additional notice. Your continued use of the Services after changes become effective means you accept the updated policy.
10. Contact Us
Clark Performance Labs LLC
Attn: Privacy
6929 N. Hayden Rd Suite C4-163
Scottsdale, AZ 85250, USA
Email: hello@astra-life.com
Customer service and privacy inquiries are handled via email only.
